FAQs

ALL ORDERS ARE DISPATCHED WITHIN 1 WORKING DAY

FREE UK Standard Delivery

Expressed Tracked 24Hr Delivery £4.50

US + International Tracked Delivery (10-14 days) £9.99

MYPI cannot be held responsible for any duty or tax on packages imported from the UK. Please check your countries tax specifications before placing an order.

You must return your non-personalised item(s) back to us no later than 14 days. You are responsible for the cost of your
returns. All exchange requests are subject to stock levels - if the item is unavailable, you will be automatically refunded. We offer refunds to your original payment method on all full price items. Returns must be in perfect condition, unused and in original packaging.

Personalised items cannot be returned or exchanged. We offer refunds to your original payment method on all full price items. (Non-Personalised) returned within 14 days of your purchase. Sale items are non-refundable

Please note you cannot cancel/amend orders if it has already been dispatched

We try our best to accomadate ammendments device sizes, personalisation etc. please contact us within 1hr of purchasing.

Send an email to our customer service team:

info@mypersonaliseditem.com

In the email include:

- Order number

- Inform us of the cancellation or ammendments

Our customer service team will be in touch shortly to confirm the status of your order

In the unlikely occurrence you have received the incorrect item, a faulty item or something missing from your orders please send an email to our Customer Service Team

info@mypersonaliseditem.com

In the email include:

- Order number

- Picture of the item

Our customer service team will help to resolve the issue ASAP

Find the item of your choice
Click ‘Personalise It’
Using our personalisation software, enter up to 1-4 characters (A-Z .,'& ❤️ ♡⚡️ + zodiac signs)
Change the location of the personalisation (selected items only).
Once you are happy with the personalisation click ‘Add to Cart’

Each personalised product is handcrafted, therefore positioning of monogram varies slightly due to the naturally textured skins/ breaks in the croc design. Small breaks may appear in the foil stamping due to the grain of the leather. A maximum of 4 letters can be added (we advise 2 for for a better finish).

Gold and silver foiling are available. Personalised letters currently available are A-Z (.,' & ❤️ ♡ ⚡️ and zodiac signs)

Every item is entitled to a repair to personalised lettering within 3 month warranty period. However general wear is not eligible. Foiling can fade/ scratch over time to avoid this prevent rubbing against harsh surfaces and chemicals eg. perfumes.

Clean by gently wiping with a soft cloth

Avoid exposure to:

- Extreme temperatures

- Direct sunlight

- Harsh chemicals

- Rough and abrasive surfaces