Frequently Asked Questions (FAQs)
How much is shipping?
Orders are dispatched within 1–2 working days after payment is confirmed.
Delivery Times:
- UK: 3–5 working daysIf you require tracking, please upgrade to our express delivery option
- International: Shipping costs vary by country and are shown at checkout.
- You’ll receive a confirmation email once your order has been shipped.
Can I cancel my order?
- Cancellations or changes must be made within 1 hour of placing the order.
- After 1 hour, cancellations depend on the status of your order and whether it has been personalised.
- Contact us as soon as possible to check if changes or cancellations are still possible.
How do I personalise my order?
To personalise your item:
- Click the Personalisation button on the product page.
- Enter your text (including emojis and zodiac signs, if desired).
- Select your finish (e.g., Silver, Gold, or Deboss, depending on the product).
- Add the personalised item to your cart.
- Include any extra details in the Notes section at checkout.
For assistance, reach out via Live Chat.
Do you gift wrap or add gift notes?
- Yes, we offer gift wrapping for £5 GBP and an option to include a gift message.
- Add these options on the Cart Page before checkout.
- Note: Not all products are eligible for gift wrapping.
Do you offer Express Shipping with personalisation?
- Yes, personalised items are dispatched within 1–2 working days.
- For UK orders, select Express Shipping at checkout for an additional £5.00.
Do you cover customs fees and duties?
- UK Orders: No import taxes, duties, or fees apply.
- International Orders: Customers are responsible for any import fees or taxes, which may also cause delivery delays.
Can I refund personalised goods?
Unfortunately, we cannot offer refunds on personalised items.
Do you refund non-personalised goods?
Yes, refunds are available on non-personalised items within 14 days of receipt.
Customers are responsible for return shipping costs, and the original postage is non-refundable.
Do you offer discounts for bulk orders?
Yes, we provide discounts for corporate or bulk orders.
To inquire: Email mypersonaliseditem.com with the following details:
- Product(s)
- Colours
- Quantity
- Delivery Date
- Destination Country
- Personalisation Requests (e.g., logo or initials).
We’ll provide a product catalogue and pricing.
What if my product is faulty?
If your item is faulty, contact us immediately at info@mypersonaliseditem.com
Have more questions?
Reach out to our friendly customer service team, and we’ll be happy to help!