Frequently Asked Questions (FAQs)

How much is shipping?

Orders are dispatched within 1–2 working days after payment is confirmed.

Delivery Times:

• UK: 3–5 working daysIf you require tracking, please upgrade to our express delivery option
• International: Shipping costs vary by country and are shown at checkout.
• You’ll receive a confirmation email once your order has been shipped.

Can I cancel my order?

• Cancellations or changes must be made within 1 hour of placing the order.
• After 1 hour, cancellations depend on the status of your order and whether it has been personalised.
• Contact us as soon as possible to check if changes or cancellations are still possible.

How do I personalise my order?

To personalise your item:

• Click the Personalisation button on the product page.
• Enter your text (including emojis and zodiac signs, if desired).
• Select your finish (e.g., Silver, Gold, or Deboss, depending on the product).
• Add the personalised item to your cart.
• Include any extra details in the Notes section at checkout.

For assistance, reach out via Live Chat.

Do you gift wrap or add gift notes?

• Yes, we offer gift wrapping for £5 GBP and an option to include a gift message.
• Add these options on the Cart Page before checkout.
• Note: Not all products are eligible for gift wrapping.

Do you offer Express Shipping with personalisation?

• Yes, personalised items are dispatched within 1–2 working days.
• For UK orders, select Express Shipping at checkout for an additional £5.00.

Do you cover customs fees and duties?

• UK Orders: No import taxes, duties, or fees apply.
• International Orders: Customers are responsible for any import fees or taxes, which may also cause delivery delays.

Can I refund personalised goods?

Unfortunately, we cannot offer refunds on personalised items.

Do you refund non-personalised goods?

Yes, refunds are available on non-personalised items within 14 days of receipt.
Customers are responsible for return shipping costs, and the original postage is non-refundable.

Do you offer discounts for bulk orders?

Yes, we provide discounts for corporate or bulk orders.

To inquire: Email mypersonaliseditem.com with the following details:

• Product(s)
• Colours
• Quantity
• Delivery Date
• Destination Country
• Personalisation Requests (e.g., logo or initials).

We’ll provide a product catalogue and pricing.

What if my product is faulty?

If your item is faulty, contact us immediately at info@mypersonaliseditem.com

Have more questions?

Reach out to our friendly customer service team, and we’ll be happy to help!